Services and Support

TRBV has efficient and good service guarantee. The specific service items are as follows:

• Timely service for inquiry: reply to email within 0.5 hours and reply to quotation within 24 hours upon receipt of email.
• Provide "Deposit Guarantee Letter" service: the seller may return the deposit to the buyer if the buyer can buy a better quality product at the same price within 7 days after payment.
• Provide business confidentiality services: through the signing of the formal "business confidentiality agreement", to ensure that customers' business information will never be disclosed.
• Long warranty service: 12 months after shipment and 24 months after use. 
• Quality problem executes "three guarantees" service: inside quality guarantee period always appear quality problem provides the guarantee to repair, guarantee to change, guarantee to compensate "three guarantees" service.
• Prompt handling of customer complaints: after receiving customer complaints, active handling shall be guaranteed within 4-8 hours, and solutions shall be provided within 48 hours.
• Factory inspection service is available at any time.
• Provide a letter of guarantee for delivery date.
• In Europe and Oceania with four major inventory dealers, can do the same country supply.
• Provide the product manual, provide the professional, the detailed instruction service for the customer to use the product correctly.
• Provide processing of each link, quality test photos, video service.